Volunteered at a hospital for children where interaction with patients was vital to the fulfillment of the position; employees must be flexible and able to determine the needs of patients.
Received a sense of achievement from nurturing convalescent residents; created and implemented plans for patient care that focused on the use of medication and physical therapy.
Met opportunities to provide support to children during one-on-one visits in their room when acting as a bedside visitor; provided comfort for patients by assisting them with feeding, escorting them to the playroom and obtaining entertainment for their recreation.
Identified areas of opportunity by utilizing active listening skills; attained pivotal information that can be used to further help patients meet their needs for well-being.
• Allocating Medication
• Triaging Patients
• Diagnosing Patients
|• Changing Aseptic Dressings||• Checking Vital Signs||• Administering Injections|
June 2014 - Present Customer Service Agent, Nike Sports Wear, Saint Louis, MO
Adhered to the required guidelines for an effective customer interaction while working in a call center; focused on addressing all of the needs of a customer with one succinct phone call.
Achieved corporate objectives by surpassing productivity standards and attaining a low talk time; utilized empathy when interacting with customers who displayed diverse temperaments.
Made significant decisions where critical thinking skills identified areas of opportunity to make the organization function better; developed changes in training employees and these modifications became standard operating procedure.
May 2013 - April 2014 Server, Kreis Steakhouse, Saint Louis, MO
Achieved excellent customer service when employed as a server in a fine dining establishment; met the expectations of customers through flexibility and reliability while utilizing effective communication skills.
Maintained an awareness for details while shifting attention from one task to another; met the needs of patrons who had special requests that must be conveyed to the cooking staff in a clear fashion.
Orwell Community College, Licensed Practical Nurse, March 2016 - August 2017
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